Since our firm's inception, we have taken great pride in putting clients first. Our disciplined approach to premium client service is based on our principled approach to understanding clients' needs, always adding value for our clients, and setting and managing client expectations, all while providing unparalleled responsiveness with great communication. Stout's professionals are committed to their work and bring a positive, team-oriented approach to any engagement, big or small, no matter the location, industry, or task at hand.
Feedback from our clients is important, and we always want to make sure that we provide the best possible client service and that we help clients achieve their goals. To get a better understanding of client satisfaction, each month we survey our clients about our overall performance. Our net promoter score – a measure of our clients' willingness to recommend Stout’s services on a scale of -100 to +100 – is consistently in the +90s, which is indicative of our clients’ trust.
Clients come to Stout for our professional continuity, assuring them consistency and quality of approach. Our senior client service professionals have an average tenure of nearly a decade at Stout, and many worked with each other (and with current clients) prior to joining the firm. Thus, many clients receive the same quality service from the same Stout team for every engagement.
Despite the fact that most of the work we perform for clients is one-time project-based, we have regularly partnered with a broad number clients, many of whom have become loyal clients over the years.
But whether clients have a long track record of working with Stout or are new to the firm, we always ensure that they will be satisfied with the end result.
No matter how simple or complex the engagement, we go to great lengths to exceed our clients' expectations and meet all of their needs. The positive experience that clients have with Stout is reflected in the testimonials below.
"I think the service was exceptional in most every aspect ... I was very impressed with the performance all around."
Partner, National Law Firm
"[Stout's experts are] always professional and are able to meet our deadlines and are responsive to any follow questions we may have."
Finance Manager, Automotive Manufacturer
"[Stout] did an outstanding job. This is all the more exceptional due to being nearly 9,000 miles away and not having had the opportunity to meet or discuss face to face. I would recommend your firm without hesitation."
Chairman, Chinese Publishing Company
"Stout has always been able to meet our tight deadlines and has provided excellent support responding to questions from our external auditors."
Chief Accounting Officer, Master Limited Partnership
"We have been doing business with Stout since 2006. There is no other appraisal company that I would rather work with."
Support Specialist, International Insurance Firm
"A great, consistent engagement team that always delivers quality in a timely manner."
Assistant Controller, Publicly Traded Materials Manufacturer
"[Stout was] a delight to work with; top-notch professionals; and the work product was every bit as good as we could have hoped for."
Partner, National Law Firm
"The team is very responsive to our needs and efficient in delivering our reports."
Chief Operating Officer, Management Consulting Firm
"[Stout's professionals] always do a great job of guiding us through the process and actually have inspired new ways of looking at our company that has been beneficial to us."
Chief Financial Officer, Electrical Services Firm
"Exceptional all around. I would (and have) highly recommended to my peers."
Vice President, Global Industrial Holding Company
"The professionalism paired with a friendly attitude made it a pleasure to work with your firm"
Founding President, Electronic Components Manufacturer
For additional information on how we engage with clients, visit our Experience section, which features details on hundreds of client matters across all of our services and industries.