A Fortune 500 technology company had recently appointed a new General Counsel who sought to build a new legal operations function for the department. The General Counsel wanted to engage a third-party to identify opportunities to improve the efficiency of legal service delivery and more collaboratively serve disparate global business units.

Our team was engaged to develop a multi-year operational roadmap and conduct a detailed review of internal workload, outside counsel management practices and spend, and business client satisfaction. The assessment included interviews with key stakeholders and a survey of 150 law department employees to understand the allocation effort by area of law and to identify opportunities for resource re-alignment and shared service centers. Additionally, the team performed a gap analysis of current outside counsel management practices and legal technology to industry best practices.

In conjunction with the General Counsel, our team developed a three-year roadmap and business case to transform legal operations. Our team assisted in executing the roadmap over the next several years, including building an operations function, deploying new and integrated legal technologies (matter management, electronic billing, legal hold, data collection and processing, and document management), refining outside counsel management practices, conducting legal project management training for attorneys, and re-aligning support staff responsibilities.